ABOUT US
1. Where is your corporate office located?
2. What designers brands do you sell?
ORDERS
3. How do I place an order?
4. My credit card is not going through and I cannot place an order. What should I do?
5. Can I add additional items, combine separate orders, change an order, or cancel an order after it has been placed?
6. How long will it take to get my merchandise?
PAYMENT
7. What payment methods does Tamara of New York accept?
8. Is my payment information secure?
9. Do you charge sales tax?
10. Is there a shipping charge?
COUPONS AND DISCOUNTS
11. Do you have coupon codes?
RETURNS AND EXCHANGES
12. What is your return and exchange policy?
13. How do I exchange my merchandise?
14. Where do I ship my exchanges?
MY ACCOUNT
15. How do i register for an account?
16. What do you do with my account information?
17. How do I change my username or password?
18. Can I have a password reminder snet to me if i forget my password?
1. Where is your coporate office located?
Refunds are given in limited circumstances and will be determined on a case by case basis. Any used merchadise will not warrant a refund. If a refund is issued, please allou 3-4 weeks for it to process.
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2. What designer brands do you sell?
Tamara of New York's fashion curious staff and style ambassadors handpick every item on the site and select only the best clothing and accessories for our little fashionistas from around the world. Everything is first-quality, brand-new and, and many of our items are up to 75% off retail. Please visit our Designers page to see a complete list of our designers.
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3. How do I place an order?
We offer convenient online ordering - and rest assured that your information will be secure, quick, and easy. To order online, simply add your items to the cart and follow the easy instructions to checkout. Our site is up and running 24 hours a day.
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4. How do I place an order?
We offer convenient online ordering - and rest assured that your information will be secure, quick, and easy. To order online, simply add your items to the cart and follow the easy instructions to checkout. Our site is up and running 24 hours a day.
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5. My credit card is not going through and I cannot place an order. What should I do?
Please send an e-mail to mail@tamaraofnewyork.com and a Tamara of New York representative will assist you in placing your order.
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6. Can I add additional items, combine separate orders, change an order, or cancel an order after it has been placed?
After an order has been placed, additional items cannot be added. If you need additional items, you would need to place a new (separate) order and separate shipping charges would apply. We cannot combine separate orders and separate shipping charges will apply to all orders placed separately. We can only cancel an order if the order has not been processed or packaged.
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7. What payment methods does Tamara of New York accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. You can use your debit card if it has a Visa or Mastercard logo. We use a secure encrypted server to ensure that your information is safe.
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8. Is my payment information secure?
Security is our priority. We use the latest technology in securing our site with an encrypted SSL page to process all credit card payments so that your credit card information is guaranteed safe. Upon entering the credit card inputting stage, you will enter a secure server which encrypts your information and guarantees that your credit card information can not be viewed by anyone else.
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9. Do you charge sales tax?
As required by law, Tamara of New York charges sales tax only to New York residents.
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10. Is there a shipping charge?
Tamara of New York has a standard delivery charge of $5.95 per order. We offer USPS and UPS ground service to anywhere in the United States. Unfortunately we cannot ship to internationally. Please look for our promotional free standard shipping promotionals that we offer throughout the year. Our shipments take 7-10 business days to arrive and out of stock items may come in a lter shipment with no extra cost to you.
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11. Do you have coupon codes?
Yes we have promotional codes throughout the year. We also offer extra savings to our registered customers and these codes are sent via e-mail.
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12. What is your return and exchange policy?
If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 14 days for a full refund, less shipping costs. All items must be returned in unworn condition in the original packaging and with the original labels. At this time we do not offer free returns.
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13. How do I exchange my merchandise?
If you would like to exchange your merchandise, please email us at mail@tamaraofnewyork.com and provide us with the styles you would like to exchange. Returned merchandise in its original, unused condition (including all original packaging and tags) and exchanges must be made within 14 days. Any difference is price will be credit or charged. We can credit any shipping costs, and new costs may be incurred for shipped merchandise.
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14. Where do I ship my exchanges?
Upon receipt of the RMA form, please ship to our shipping warehouse. Our Corporate Office in New York will wil accept any returned merchandise
Please ship to the following address:
C/O Return and Exchange Department, RMA#____
Tamara of New York
68 South Service Road
Huntington, New York 11747
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15. How do i register for an account?
Click on the Register link on the top right portion of your window from any page on the site and complete the Registration form.
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16. What do you do with my account information?
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17. How do I change my username or password?
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18. Can I have a password reminder sent to me if i forget my password?
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