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     FREQUENTLY ASKED QUESTIONS     

ABOUT US 
1. Where is your corporate office located?
2. What designers brands do you sell?

ORDERS 
3. How do I place an order?
4. My credit card is not going through and I cannot place an order. What should I do?
5. Can I add additional items, combine separate orders, change an order, or cancel an order after it has been placed?
6. How long will it take to get my merchandise?

PAYMENT
7. What payment methods does Tamara of New York accept?
8. Is my payment information secure?
9. Do you charge sales tax?

SHIPPING
10. Is there a shipping charge?

COUPON AND DISCOUNTS
11. Do you have coupon codes?

RETURNS AND EXCHANGES
12. What is your return and exchange policy?
13. How do I exchange my merchandise? 

MY ACCOUNT
14. How do i register for an account?
15. What do you do with my account information?
16. Can I have a password reminder sent to me if i forget my password?

1. Where is your office located?
We are located on Long Island, New York. 68 South Service Road, Suite 100, Melville, New York 11747.                 
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2. What designer brands do you sell?
Our fashion curious staff and style ambassadorshandpick every item on the site and select only the best clothing and accessories for you, from around the world. Everything is first-quality, brand new, and authentic. We run sales everyday, and most of our items are up to 75% off retail. Please visit our Designers page for a complete list of our designers. We add designers everyday, so please chech back requently.
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3. How do I place an order?
We offer convenient online ordering - and rest assured that your information will be secure, quick, and easy. To order online, simply add your items to the cart and follow the easy instructions to checkout. Our site is up and running 24 hours a day.
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4. My credit card is not going through and I cannot place an order. What should I do?
Please send an e-mail to mail@tamaraofnewyork.com  and a representative will assist you in placing your orde                               
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5. Can I add additional items, combine separate orders, change an order, or cancel an order after it has been placed?
After an order has been placed, additional items cannot be added. If you need additional items, you would need to place a new (separate) order and separate shipping charges would apply. We cannot combine separate orders and separate shipping charges will apply to all orders placed separately. We can only cancel an order if the order has not been processed or packaged.
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6. How long will it take to get my merchandise?
Please allow up to 14 business days for delivery.            
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7. What payment methods does Tamara of New York accept?
We accept MasterCard, Visa, American Express, and Discover cards. We also offer payment through Paypal.
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8. Is my payment information secure?
Security is our priority. We use the latest technology in securing our site with an encrypted SSL page to process all credit card payments so that your credit card information is guaranteed safe. Upon entering the credit card inputting stage, you will enter a secure server which encrypts your information and guarantees that your credit card information can not be viewed by anyone else. 
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9. Do you charge sales tax?
As required by law, Tamara of New York charges sales tax only to New York residents.
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10. Is there a shipping charge?
We are currently offering a promotional free shipping on all orders. We offer USPS ground service to anywhere in the United States. Unfortunately we cannot ship internationally. Our shipments take 7-10 business days to process and out of stock items may take longer. standard delivery charge is $5.95 per order.
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11. Do you have coupon codes?
Yes we have promotional codes throughout the year. We also offer extra savings to our registered customers and these codes are sent via e-mail and a 10% discount to visitors to the site who complete the Customer Feedback Form.
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12. What is your return policy?
If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags), within 10 calendar days. You will receive a full refund, less shipping costs. At this time we do not offer free returns and you will incur new shipping charges for the new item sent out.

Please note that you will need a Return/Exchange Number (REN) to process your return. We will not accept a return without this number and we will not be responsible for any merchandise shipped to us without an REN, nor will you receive a refund. Please write to us at mail@tamaraofnewyork.com to receive this number.

Please ship to the following address:
MLR Business Enterprises, LTD
C/O TNY Return and Exchange
Return and Exchange No. ________
Tamara of New York
68 South Service Road, Suite 100
Melville, New York 11747
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13. What is your exchange policy?
We don't offer direct exchanges, however you can simply return your unwanted item, then purchase the new item. Please follow the return instructions above.
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14. How do i register for an account?
Click on the Register link on the top right portion of your window from any page on the site and complete the Registration form.
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15. What do you do with my account information?
Tamara of New York will not sell your acount information. Please read our Private Policy statement.
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16. Can I have a password reminder sent to me if i forget my password?
Yes, of course. Simply click on the Sign In/Out link on the top of any page, then click on the Forget Password link and follow the instrutions. A password will be sent to the acount you signed up with.


 
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